TRAVEL MARKETING & MEDIA

MAINTENANCE PLANS

Your visual brand needs to attract your perfect type of client to let them know that you are their perfect travel partner!

TMM

MAINTENANCE PLANS

What updates will your website need once it is published?

There are two types of updates that your website needs in order to remain effective:

Content edits

Maintenance

What are content edits?

Content edits are changes in words, images and if needed, design. As a travel advisor, you understand that it’s important to keep up with changes in the industry and stay on top of trends.

Today, one of the most effective ways to do this is through creating new content for your website. Having current and engaging content helps you to attract the right kind of clients who want to experience the type of travel you want to sell.

Updating the content on your website also has (search engine optimization) SEO benefits. Creating quality, keyword-rich content — such as blog posts, articles, and webpages — is an essential part of any successful SEO strategy. Consistently adding quality content can be effective in helping boost organic traffic and increase discovery on search engines like Google.

What is maintenance?

Website maintenance is the practice of monitoring your website’s overall health and performance. Keeping a website up-to-date is crucial to ensuring it’s working at full capacity, engaging and retaining site visitors.

Need A Website Refresh?

Refreshing your travel website is like giving your digital storefront a new lease of life—it’s essential to stay relevant and inviting.

Think of it as sprucing up your online portal with vivid new photos that echo the allure of unseen places, engaging blog entries that ignite the wanderlust, and a sleek layout that navigates as smoothly as a river cruise.Unsure where to begin? That’s where we come in.

With just a few updates, we can help elevate your website to a journey in itself, captivating potential travelers the moment they arrive on your homepage.

This service is only available to sites that were created by Travel Marketing & Media ®.

How much will it cost to edit a site?

1 HOUR

1:1 Designer
$ 140 /one payment
  • One hour of live 1:1 Designer Time

How often should your website be improved?

If you go too long without regular website maintenance, your site could suffer in the process. Your website will begin to run slow, stop converting leads, potentially house malware and get hacked, thereby causing problems for those who click on it. It could even stop working altogether. There are a number of tasks required to properly check and maintain a website, including updating security software and plugins, adding fresh content, increasing new and returning traffic, and meeting the satisfaction of your site users. While some of these points are more time-sensitive than others, each one will be addressed below.

01.First Impressions

Research shows that first impressions are up to 94% design related. Using attractive and up-to-date web design can help you convey the right message to new site visitors. It reassures them that they’ve found what they’re looking for and reinforces your site’s relevancy, credibility, trustworthiness and uniqueness. As a result, searchers will find it in their interest to stay on your web page.

02.Business reputation

Along the same line as first impressions, your business reputation is extremely important in gaining customers’ trust. Some ways to uphold your online standing include having working links, adding a 404 page for broken ones, updating plugins, freshening up content and abiding to a recommended page load time of under two seconds are just ways to uphold your reputation online. You’ve got to make sure your website delivers on your company promise of quality, reliability and professionalism.

03.SEO strategy

Paying attention to website maintenance is essential for your site’s SEO strategy. Consider this an opportunity to establish a routine process of monitoring and improving your website’s SEO, ranging from updating content to fixing broken site links.

These bits of information are what a Googlebot looks out for when it crawls your website. In this initial stage of analysis, Google is determining the value of your website, potentially affecting your ability to rank first page or not down the line. Ranking positively on search engines can help drive traffic to your website, bringing customers to your business. That said, ranking poorly will make it harder for people to find you online.

04.Security 

A website maintenance plan helps protect your business from virtual threats. Regularly updating your security software and renewing your SSL certification provider help safeguard your site’s files. These are made up of sensitive information, such as passwords and customers’ private data — credit card numbers and banking details.

Developers who release these website updates are doing so to patch vulnerabilities they might have found. When you maintain your site’s security, it becomes harder for hackers to compromise your business and easier for customers to entrust their monetary assets to you.

Website maintenance tasks

Now that you know what to look out for when monitoring website maintenance for your business, you’ll need a plan for each task based on how often they need to be updated:

Weekly

With Google Analytics you gain access to information about how people are reaching your website and using it. You can do weekly website maintenance checks by logging in to your Google Analytics account to track traffic, thereby understanding your site’s performance and identifying areas of improvement. Traffic-driven data, such as number of site visitors and bounce rate, can lead to making better decisions for your business. Additionally, this analytics tool lets you know where the traffic comes from, by geographical location, keywords and intent, and interest.

Quarterly

Review your website content based on defined goals and metrics, such as SEO (organic traffic and backlinks), user behavior (page views and bounce rate), engagement (likes, mentions and shares) and sales (conversation rates and ROI). Some questions to ask yourself during this stage are, “Are all my meta titles and descriptions as SEO effective as possible?” “Is this blog post getting relevant traffic?” and “What can be updated in my content, topic-wise and linking-wise?” These are linked to performance. Then, proceed by tweaking your content, testing out calls-to-action across your pages and seeing whether your site’s content, both visual and textual, displays correctly on all types of browsers and devices.

Annual

It’s that time of the year to go over renewal dates for your hosting service and any additional tools you use for website maintenance, like paid Analytics and keyword research tools. Your site’s header, footer and legal policy might also require special attention by this point. Make sure all your information is up-to-date, and that main menu categories reflect what’s most relevant to your business. Look out for old logos and company images that may not serve your best interest anymore. After a period of time, a website redesign could benefit your site greatly.

FAQ

If we originally designed your website, yes we can help you with updates; both maintenance and content edits. If your website was built by another person/company, we are unable to make changes. We invite you to learn more about our two programs, Website in a Weekend, and the VIP Branding Experience. You’ll be starting from scratch with both problems but you’ll be pleased with the outcome. If you choose to participate in a Website in a Weekend, you’ll even learn how to confidently do your own simple updates, saving you time and money.

We love making content edits for our clients. Here are some of things we can do for you:

  • Add and remove copy, testimonials, and images
  • Create a new page for your niche
  • Create a page for a group you want to sell
  • Add or remove a lead magnet or sign up form to build your email list
  • Add or remove video
  • Upload and publish new blogs and articles
  • Create a video gallery to act as a hub for all of the videos you have on social media
  • Embed PDFs and online forms 
  • Add a new podcast page so that your audience can listen on your website
  • Ensure that your website has consistent fonts, colors and spacing
  • Change out your branding
  • Adjust your lead magnet
  • Adjust your menu and navigation
  • Upload new logos
For obvious reasons, we do not permit upgrades of our small or medium sized layouts so that they look like our popular big websites. We understand that over the years our designs have become even more sophisticated and if your site is two or more years older, you may want to consider making minor content edits until you are ready to have a new website designed. While we are happy to make content edits and add new pages for groups, testimonials or your niche, we are unable to make design and layout changes to mirror our bigger sites.
We have a small team of 2-3 designers who are not only WordPress and Wix professionals, but also fully trained graphic designers. Each of them has worked with us for several years which means they have accumulated significant travel industry marketing experience.

Our process is a little different to what you may have experienced with other marketing or design agencies. Instead of sending us a list of changes that you would you like – which then results in a ping pong marathon of back and forth emails, we have a faster and simpler system.



3 steps to update your website


  1. Sign up and select from 1 or 2 hours of “1:1 designer time”
  2. Pay your invoice and sign a simple work agreement
  3. Select a date and time that suits you from the designers availability
  4. Meet with your designer at the specified time. Your designer will make the edits while you watch – yes… you’ll be learning but won’t have to lift a finger.


The “1:1 designer time” is without a doubt different – and perfect. Eat a snack, enjoy a beverage and simply give a thumbs up if your approval is needed. You can even do a little work to the side. We love that you can see image options and answer questions right on the spot.


As your scheduled time comes near to an end, our designer will let you know when you have 15-minutes left. You can prioritize your last task and if needed, sign up for a new session.

Only two things…

  1. Any written copy you want to add to your site.
  2. Your list of tasks. Because any unused time in a session cannot be carried over, try to have a “just in case” task or two.
One hour of live 1:1 Designer Time $140
Two hours of live 1:1 Designer Time $250
Our designer won’t type up your copy. They must be able to “copy and paste” so be prepared to share a link to your Dropbox or Google Drive folder with all of your copy ready to go. Our designer can download images from Shutterstock to your website during your session. If you have specific images you want to use, you must have legal permission to use them on your website.

Office Closures

Our office is closed on the following days in 2023

JUNE 16

Business + Team Development

JUNE 19

Juneteenth

JULY 4

Independence Day

JULY 6 - 7

Business + Team Development

AUGUST 9

Business + Team Development

September 4

Labor Day

September 25

Business + Team Development

NOVEMBER 10

Veterans Day

NOVEMBER 23

Thanksgiving

DECEMBER 25

Christmas Day

DECEMBER 26

Business + Team Development

PLEASE CHOOSE YOUR PAYMENT PREFERENCE

TWELVE INSTALLMENTS – Special offer that requires prior approval. For clarification, please email designsupport@cottammclemore.com  *Additional $500 premium applies to WordPress site

Angela J

Angela brings a lifetime, literally, of writing and travel experience to the team. She has traveled to more than 30 countries—and has lived in four of them.

What I do

Create high-quality content

On my travel bucket list

Antarctica, the Galapagos, Egypt, Slovenia and Patagonia are currently at the top of the list, but I want to go EVERYWHERE.

My fave food

Anything with avocado

My favorite people in my life

Family and friends, of course! Especially the ones who join me on epic travel adventures…some of whom I met on epic travel adventures.

Laura P

In my free time, I’m a musician (pianist/vocalist/guitarist) and photographer while looking for opportunities to go hiking, travel, and read, especially about psychology. I love to visually bring clients dreams to life!

What I do

 As Design Lead and one of Travel Marketing and Media’s designers, I help manage the design team while designing websites, logos, and marketing kits for clients. With an MBA, I have over 20 years of experience in marketing and design, including over 10 years managing a marketing firm.

On my travel bucket list

Scotland, Ireland, Switzerland, Africa, Thailand, Alaska, Montana

My fave food

mango, pineapple, jalapeno, spicy Thai or Korean and BBQ (especially Kansas City BBQ brisket burnt ends), I also love to cook and try new foods!

 

 

My favorite people in my life

My fiance, family and my 15-year old rescued pomeranian chihuahua Casper

Es M

Es is a creative digital designer. She enjoys creating and designing websites and graphics. When she’s not designing websites, she’s hiking and enjoying the outdoors.

What I do

Wordpress and Wix Website Designer.

 

 

On my travel bucket list

Thailand, Mauritius, and Mozambique.

My fave food

Malva pudding – A caramelized sweet cake soaked in creamy syrup and typically served with custard, but I like mine with vanilla ice cream.

My favorite people in my life

My family and my friends. 

Jacqueline K

Jacqueline herself is an avid traveler and brings exceptional experience to the team with her digital marketing, branding and operations.  In her own words she is always looking to add new skills to her arsenal!

What I do

I’m one of TMM’s Marketing Coordinators

On my travel bucket list

Everywhere I haven’t been! Top of my list is Finnish Lapland, Egypt, South Africa, and Antarctica

My fave food

The 3 P’s: Pizza, Pasta, and Popcorn, plus Rack of Lamb and anything Wild Boar

My favorite people in my life

I just got married (Yay for being a COVID-Bride) so my husband, my family, my friends who are really family.  I’ve lived around the United States and have been lucky enough to find a really incredible group of people to laugh with, talk to, go on adventures, and just love each other.

Hannah W

Hannah joins our group with a skillset packed with design, social media and communication roles.  She supports our team in any way she can and has an extensive background in all things marketing. 

What I do

NA

On my travel bucket list

NA

My fave food

NA

My favorite people in my life

NA

Jordana M

Jordana brings 17 years of travel industry experience to the team. She’s traveled to 80+ countries, spends every spare minute she can exploring her local mountains, and is the proud Mother of an adventurous, globetrotting little human.

What I do

Copy shop Writer

On my travel bucket list

Antarctica

My fave food

Singaporean Chicken Rice

My favorite people in my life

My son, my Mom, and my community of girlfriends

Orestes D

Orestes is the lead on Wordpress development projects. He possesses 10+ years of experience working with companies to bring their ideal online presence to life, with clientele ranging from small business owners to large travel brands.

What I do

Build all the Wordpress websites.

On my travel bucket list

Scotland, Ireland and India.

My fave food

Mexican and Italian.

My favorite people in my life

My wife, kids and family.

Lou M

Always up for a new adventure and learning more about what the world has to offer. A laid-back and caring individual that loves spending time with her family, playing guitar, reading, and solving puzzles.

What I do

I’m a Graphic Designer and Design Support for Travel Marketing and Media. I help create websites and other graphic elements, as well as helping my other team members. I also work with other clients creating UI and digital content on many platforms.

On my travel bucket list

Italy, Maldives, and Australia.

My fave food

I love smoked salmon and cream cheese on a croissant, sushi, watermelon, any warm homemade food, and a cup of matcha latte any time.

My favorite people in my life

My family is my everything. All I do is for them. My partner holds the most special place in my heart, as I can’t see myself without him.

Kelsea R

Kelsea is one of our 4 amazing concierges providing excellent service to Travel Marketing and Media Clients. She brings 10+ years of experience and also assists in project management. She is always up for a challenge and looking to get things done!

What I do

I am a Client Concierge and I make sure we keep our advisors happy!

On my travel bucket list

Next time I’m able to travel internationally, I’ll be crossing Greece off my list

My fave food

Mexican street tacos with lots of cilantro and lime

My favorite people in my life

My partner, Cait and my hound/beagle mix, Chester.

PLEASE CHOOSE YOUR PAYMENT PREFERENCE

TWELVE INSTALLMENTS – Special offer that requires prior approval. For clarification, please email designsupport@cottammclemore.com  *Additional $500 premium applies to WordPress site
 

WE'D LOVE TO HELP YOU

To get that consistent stream of new clients you need two things; a strategy and tactics. We'd like to send you a weekly email with that help. 

 

We're here to help you build a travel business that is wildly profitable and brings you joy.

Thanks! Keep an eye on your inbox for updates.

Charisse

Charisse has a wealth of administrative knowledge and experience. She’s from North Carolina, and has a really calm demeanor yet is eager when it comes to her work.

What I do

Learning the ends and outs of the web design process, responding to questions and concerns from clients.

On my travel bucket list

Johannesburg, North Holland, Alaska

My fave food

Tex-Mex

My favorite people in my life

My mom, my sisters, my cousins, and my friends from H.S/College.

Jenn G

She specializes in blogs and articles about family and home but has a passion for travel.

When she’s not working, she enjoys time with her husband, three (adult) children, and five pets. She and her family live in a beautiful area in Maine with no shortage of things to do!

What I do

Freelance writer

On my travel bucket list

Hawaii, Italy, and Australia

My fave food

Cheeseburgers and fried chicken (not healthy, but I don’t care – yum!)

My favorite people in my life

My husband and children

Matthew D

While his degree may be in journalism, he spends most of his time focusing on blogs and social
media writing for clients in various industries. When not writing, Matthew also spends a large chunk of his time working in education. He divides his time between working in the classroom and helping to run before and after school childcare programs. In his free time, he can be found reading, crafting, and keeping up with all things pop culture (just not the Kardashians).

What I do

Content Writer

On my travel bucket list

Cyprus, Prague (Again), Argentina, Australia

My fave food

Vegetable Lasagna, Any kind of soup,  Hummus, Chex Mix

My favorite people in my life

My parents, but specifically my favorite travel companion, my mother.

Jonnelle Davis

In the meantime, as a travel content editor, Jonnelle helps to deliver clean and engaging content to our travel agents.

She enjoys reading, writing, and spending time with her family, and she savors opportunities to have new experiences, big and small.

What I do

Vestibulum eget dolor quis orci bibendum fermentum. Curabitur convallis turpis.

On my travel bucket list

Vestibulum eget dolor quis orci bibendum fermentum. Curabitur convallis turpis.

My fave food

Vestibulum eget dolor quis orci bibendum fermentum. Curabitur convallis turpis.

My favorite people in my life

Vestibulum eget dolor quis orci bibendum fermentum. Curabitur convallis turpis.

Anthony McLemore

Not only does Anthony co-host some of the video related Power Sessions with Sandra, but he also created an incredible course for travel bussinesses showing them how to use video to increase their sales.

If you’re lucky you’ll also catch him at a travel conference on stage or in our booth.

What I do

I direct and produce video content for travel suppliers such as cruise lines, hotel chains, associations, consortia, host agencies, and tour operators. My expertise is in interviewing and storytelling and the content that I produce is an excellent investment for suppliers as they can use it for many years to come. I travel with a film crew to the suppliers and we also travel to destinations to capture photos and videos to build supplier media libraries.

On my travel bucket list

Snowboarding in the Swiss Alps, exploring the South Pacific islands where my wife’s family is from, a safari with my son and wife in South Africa, and a first-class train adventure somewhere exotic.

My fave food

Japanese, Thai, Italian, Greek

My favorite people in my life

Not surprisingly…. Sandra and Houston! I also have amazing parents, family, and friends in every corner of the globe that I am grateful for.

Dana B

When she’s not making beautiful websites, Dana enjoys spending time with her husband and young daughter. She’s always looking to plan their next road trip or outdoor adventure, and can’t help but be expired but the amazing destinations she learns about through her work every day.

What I do

I help bring the client’s business to life by crafting stunning websites and marketing pieces to showcase their unique travel services.

On my travel bucket list

My travel bucket list right now is focused more on domestic destinations. I want to see more of our beautiful country–the Rockies, the Grand Canyon, the New England coast, the Florida Keys, and Hawaii just to name a few!

My fave food

I love all different kinds of foods but right now I’m really digging Mediterranean flavors. Give me all the garlic and all the spices!

My favorite people in my life

My favorite people in my life are of course my husband and daughter, my parents and siblings, and my dog Lucy!

Jenny M

Tasnia is an avid traveler who provides writing content for travel businesses. She acquires extensive experience as a writer and brings her passion of travel and creative writing into Travel Marketing and Media. 

What I do

I’m a Freelance Creative Writer. 

On my travel bucket list

Verona, Italy & Santorini, Greece have my heart.

My fave food

My favorite food consists of cheese, or anything spicy. 

My favorite people in my life

My favorite people in my life include my family, friends, and my cat Macy! 

Emily B

As a North Carolina native, Emily spent most of her summers on the coast so her love for the sea and adventure developed at an early age. Since moving to New York, Emily has built a career around travel and looks forward to exploring more of Southeast Asia and South America in the future.

What I do

Freelance writer for social media, websites, destinations, and blogs. 

On my travel bucket list

Vietnam, Australia, and Costa Rica!

My fave food

Anything Italian and a really good cheeseburger!

My favorite people in my life

Family and my friends/travel buddies!

Svetlana I

Svetlana is known for her detail-oriented nature and her desire to learn. She is multilingual, enjoys yoga, new experiences, and loves travel!

What I do

I make sure our clients get answers to their questions and get to the right courses at the right time

On my travel bucket list

All around Seattle, Vancouver, and Anchorage

My fave food

Anything-raw vegan with a steaming hot mug of pure cacao

My favorite people in my life

My mom

Jeanna Akins

She has spent over a decade in the Administrative world and has a knack for order and direction. She is our go-to for a wide array of services. If she doesn’t have the answer she’ll find it or get you to the team member that does!

Jeanna enjoys time with her family (which includes a 13 year old Yorkie), being out doors and bringing old objects back to life. She also has a passion for volunteering in her community.

What I do

I proudly provide services as Travel Marketing and Media’s business manager. Leading our concierge’s, creative team, and content production for Social Media Solutions as well as work with VIP clients and organize events for Sandra.

On my travel bucket list

Germany,  Iceland and Norway.

My fave food

Mexican, Italian and Thai food.

My favorite people in my life

My Family and friends for sure, life just wouldn’t be as great without them and a special shout out to my husband who puts up with me!

Tawney Clum

Tawney loves all things outdoors and treasures time with her friends and family. In her down time she takes advantage the beautiful  near by mountains and lakes while indulging in great fishing trips!

She loves her family and friends and a great family vacation!

What I do

Assistant Manager

On my travel bucket list

Ireland

My fave food

Artichokes

My favorite people in my life

My Children and my Husband

Sandra McLemore

Sandra created Travel Marketing & Media, a marketing agency for travel business owners who want to create a consistent stream of new clients so that they can have a wildly profitable travel business that brings them joy.

She speaks regularly at travel industry events around the world and in 2021 will launch her new travel magazine & travel accessories collection.

Sandra is also the host of Travel Market Report TV, the travel industry’s leading trade publisher, and the travel expert featured on Daily Mail TV, CNN, BBC World News, ABC, morning TV shows, and talk shows.

What I do

I create and teach our signature online course, our masterclasses, workshops and host the Travel Marketing Townhall meetings. I also provide webinars and keynotes for host agencies, consortia and large travel industry events.

On my travel bucket list

South Korea, South Africa, a river cruise, Sri Lanka, a world cruise!

My fave food

Vietnamese, Thai, Italian, Japanese.

My favorite people in my life

My husband Anthony, our baby Houston, my Goddaughter Nomi, and all of our amazing friends and family. We have an amazing village. And of course I’ll always love Oprah, Amy Porterfield and Donald Miller.